Windlestone Road Dental Practice Privacy Policy

Windlestone Road Dental Practice is committed to protecting your privacy. We do not collect any information about you through our website.

We may collect the following information over the phone/in person/via email:

  • Name
  • Address
  • Date of Birth
  • Contact telephone numbers
  • Email address

What we do with the information we gather

We use your information to understand your needs, improve our products and services, and keep our records up to date. We will not use your information to send any promotional/marketing information.

Your security

We will not sell distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Using your personal data

We may use your personal information to:

  •  send you general (non-marketing) communications;
  •  send you email notifications;
  • deal with enquiries and complaints made by or about you relating to the website

 Collection of data

The dental professionals caring for you keep records about your health and any treatment and care you receive from our practice. These records help to ensure that you receive the best possible care. They may be written down in paper records or held on computer. These records may include:

  • Basic details about you such as name, address, date of birth, next of kin, etc.
  • Contact we have had with you such as appointments.
  • Notes and reports about your health, treatment and care.
  • Results of x-rays.
  • Relevant information from people who care for you and know you well such as health professionals and relatives.
  • Financial information for payment of any treatments

It is essential that your details are accurate and up to date. Always check that your personal details are correct when you visit us and please inform us of any changes as soon as possible.

How your personal information is used

Your records are used to direct, manage and deliver the care you receive to ensure that:

  • The dental professionals involved in your care have accurate and up to date information to assess your oral health and decide on the most appropriate care for you.
  • Healthcare professionals have the information they need to be able to assess and improve the quality and type of care you receive.
  • Your concerns can be properly investigated if a complaint is raised.
  • Appropriate information is available if you see another dental professional, or are referred to a specialist.

Windlestone Road Dental Practice may disclose your personal information to third parties:

  •  If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer.
  • If all of our assets are acquired by a third party, personal data held by us will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, and other agreements; or to protect the rights, property, or safety of Windlestone Road Dental Practice , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

Your rights regarding processing your personal data

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) server. All electronic transactions you make to or receive from us will be secure.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights to access your information

You may instruct us to provide you with any personal information we hold about you. There may be an administrative cost for unfounded or excessive requests, together with requests for further copies of the same information. If your request is refused, you will be provided with a reason.

Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to karenhorne@lowgrangedental.co.uk

Windlestone Road Dental Practice is committed to protecting your privacy. We do not collect any information about you through our website.